Browse F.A.Q. Topics
What is your returns policy?The usual T&C's apply - We're committed to selling high-quality products and hope that there is never the need to for you to return an item. If in some cases you do decide to return an item, please get in touch to discuss your reasoning for this. Once the issues have been resolved, please return the item within 14 days of arrival, unused and in the original undamaged packaging for a refund.
Where is the collection made?The collection is predominantly made in our South-London (England) studio. Otherwise, a percentage of our accessories are hand-made in the U.S.A. All the fabrics are sourced in England and the entire collection is designed here too.
Am I able to make a purchase online and collect the item in person?You're more than welcome to come and collect your item from our studio in south-east London. Please get in touch to arrange a time and collection date.
Once I’ve placed an order how long is it until I receive my item?Once your order has been placed, depending on the item and the production time (see product description for more information), the usual dispatch time is 1 - 2 days, if not earlier. Domestic UK Shipping can take up to 2 - 3 days and international can vary from 7 -10 working days. All items are sent using a signed for / track and trace postal service.
What if I don’t have a Paypal account, can I still buy from the site?Of course you can. If you don't have a Paypal account please get in touch through our Contact us tab and we will do our best to arrange an alternative payment method. Alternatively, you are able to make one-off payments using your credit/debit card during the Paypal checkout page.
1.1 We are committed to safeguarding the privacy of [our website visitors and service users].
1.2 This policy applies where we are acting as a data controller with respect to the personal data of [our website visitors and service users]; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By entering your personal details this will not be used for direct marketing communications
1.5 In this policy, “we”, “us” and “our” refer to team Scott Fraser Collection.
2.1 This document was created using a template from SEQ Legal (HYPERLINK “https://seqlegal.com”https://seqlegal.com).