FAQs

I didn't receive a confirmation email with my order.

We send a confirmation email for all orders. If you have not received a confirmation email, please check your junk/ spam folder.

I want to arrange a fitting at your (central-east) London studio, how should I do that?

Simply email us and we can arrange a time and date that will best suit for you to come in. At OpenPlan, we have all our trouser and shirt fabrics available to view, a size selection of our trousers and knit shirts for to find your fit with. Alongside a rail of vintage one-offs via Style and Classics and homewares, interior items by Odells Studios.

We hold on average a once a month Open day, so if you want to wait till then without booking an appointment keep an eye out on our instagram for dates.

The studio is located in Shoreditch, London, E1.

I want to buy a pair of your trousers - where should I measure my waist from?

We make all our trousers to order and use your natural waist measurement to do so. The best way to get your measurement is to run a tape measure around your waist in-line with your belly-button, make sure the tape is close to your skin but not too tight. All our trousers are cut with a high-waist and they will sit on/just below/just above this point so to get the measurement from this point helps you find your fit perfectly. Please don’t rely on what size trousers you may buy from other labels, or what size your jeans are.

What length do your trousers come in, or do they come unhemmed?

All our trousers come with an un-hemmed trouser leg. They are left long (enough for a 34″ inch inside leg, once altered with a turn up) so you are able to take them up to EXACTLY where you want to wear them, not where we think you should where them. We suggest what finishing is best suited to the trouser model on the product page, but feel free to wear them exactly how you want to wear them – they’re yours after all.

Is your clothing dry-clean only?

To keep clothing in the best possible condition, we advise all products to be dry-cleaned.

If necessary, shirts can be machine washed on a cool cycle.

Our wool knit shirts should only be dry-cleaned.

Please note machine washing can change the intended shape and finish of the garment (eg. shirt collar structure).

Im 6'4"/ 193cm or above, I struggle to find trousers or shirts that fit me. As you make to order, can you make the length longer on pieces?

For sure we can, send us an email and we can discuss how we can do this. Sometimes it’s a simple as extending the leg length, or making some adjustments to our pattern. Either way, we surely can work it out, speak then.

How long will my order take to make?

Everything is made to order excluding accessories.

For pairs of trousers and shirts, please allow up to 3-3.5 weeks from date of purchase for your clothes to be made, packaged and sent. Once dispatched, you will receive an order completion email where you will find DHL tracking info (est. delivery times UK 1-2 days/ Outside UK 2-4 days)

All knitwear is made in Milan and to maximise our knitters efficiency we place orders in monthly batches.  Kindly note that your delivery date is calculated from the 1st of the month, regardless of when your order is placed. (excluding our Ripley Knit which are calculated from the 15th of each month)

Knitwear takes 4-5 weeks to produce and arrive with us in the UK, when when we will then send to you via DHL.

Where are the clothes made?

Our trousers, shirts,  tailoring and accessories are all made in London and our knitwear is made in Milan.

Which courier/postal service do you use?

We use DHL EXPRESS to deliver all of our orders. Once dispatched, you’ll receive an email that will notify you of dispatch and include your tracking number.

Do you cover duties/tax for international shipments?

All international orders can be subject to duties and taxes billed by the destination country’s customs department. Depending on the value threshold of the recipients country, they will required to bear any additional charges for customs clearance. (Duties/ or VAT will paid on items/orders that exceed: USA – $800+ /  EU – €150+).