REFUND/RETURNS POLICY

Made-to-Order Collection

We do not offer a refund or exchange option on any Made-to-Order item(s). When selecting sizes, fabrics, cuts, styles and details for Made-to-Order items you must be fully satisfied with your choice when ordering. We are more than happy to give assistance and guidance during the selection process. We cannot be held accountable if you select the wrong size or measure incorrectly, are not happy with the colour or selected cut of your item. We are totally committed to selling high-quality products and hope that you never find yourself in this position. 

Ready-to-Wear Collection

You can return Ready-to-Wear (stock) items within 14 days of receipt. If you would like to return your item(s) please contact us at contact@scottfrasercollection.com stating your order number and we will issue you a DHL returns label. 

You must return the item within 14 days of arrival, unused and in the original undamaged packaging for a full refund on the item. Return shipping will be deducted from your refund. All original shipping costs are non-refundable, and for US customers taxes and duties are non-refundable. Kindly note that a rate of 20% for duties and taxes is accounted for within the cost of our products, meaning any refunds will exclude 20% of the product(s) cost. 

We do not offer exchanges - please re-order your desired style and size through our website. This speeds up the process of getting the right items to you.

Please contact us if you have any other queries. Thanks, Team SFC