FAQs

We send a confirmation email for all orders. If you have not received a confirmation email, please check your junk/ spam folder.

Since the new GPSR legislation imposed by the EU in December 24' we are currently not able to ship to the EU or NI. We are working to get through the large amount of new requirements needed to supply our clothes to these countries and hope to be able to soon. There's a lot of hoops to jump through first though. Fingers crossed.

To book a fitting, please book in here.

We hold on average a monthly open day, so if you want to wait till then without booking an appointment keep an eye out on our instagram or contact page for dates.

The studio is located in Shoreditch, London, E2.

For all changes or alteration queries, please get in touch with us via email (contact@scottfrasercollection.com) before placing your order. We will do our best to work with you to accommodate or discuss your request.

For sure we can, send us an email and we can discuss how we can do this. Sometimes it’s a simple as extending the leg length, or making some adjustments to our pattern. Either way, we surely can work it out, speak then.

The majority of our order is made to order. However, we do hold some items of limited stock - knitwear, vests, accessories and some shirts.

For all made-to-order timelines, please click here for the current production timings.

We use DHL EXPRESS to deliver all of our orders. Once dispatched, you’ll receive an email that will notify you of dispatch and include your tracking number. It's fast and reliable.

All international orders can be subject to duties and taxes billed by the destination country’s customs department. When making a checkout your basket items will be calculated and any VAT/Taxes removed if you are OUTSIDE the UK.

Depending on the value threshold of the recipients country, the customer will be required to bear any additional charges for customs clearance.

Duties & or VAT will need be paid on items/orders that exceed: eg. USA – $800+, anything below will pass through generally untaxed. For EU citizens there will be VAT and country custom handling charges applied once the parcel has been shipped. This will be requested from you upon arrival of the goods. Please check your countries own import thresholds/rates if you’re interested to know more as the order as all duties and taxes are the responsibility of the customer.